FAQs

Because many times pet owners forget the renewal date of their pet’s ID Tag, all SmartTag ID Tag service plans will be charged 30 days prior to the expiration date. We do this to ensure owners maintain active ID tags for their pets at all times. If a charge fails to renew, owners will be contacted so there is time to update the billing information on file to ensure tags are active. Prior to your service expiration you will be notified by SmartTag, by email, asking if you would like to continue service. If You no longer want to continue your service please contact us via phone at 888-379-8880 (9am to 5pm EST, 7 days a week), to cancel your pet’s subscription plan.

You can renew your account by logging in to your account on idtag.com. Once you are logged in, go to your “My Pets” page, by clicking the “My Pets” tab on the left side tool bar. Click the “Inactive Activate Pet” tab under your pet’s photo. Choose your new plan and complete checkout. You’ll receive an order confirmation and your pet will be instantly updated and renewed with your new protection plan. You can also call us to renew or if you have any questions at 888-379-8880 9am to 5pm EST, 7 days a week.

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