When will my 1 year or 5 year protection plan auto-renew?
Because many times pet owners forget the renewal date of their pet’s ID Tag, all SmartTag ID Tag service plans will be charged 30 days prior to the expiration date. We do this to ensure owners maintain active ID tags for their pets at all times. If a charge fails to renew, owners will be contacted so there is time to update the billing information on file to ensure tags are active. Prior to your service expiration you will be notified by SmartTag, by email, asking if you would like to continue service. If You no longer want to continue your service please contact us via phone at 888-379-8880 (9am to 5pm EST, 7 days a week), to cancel your pet’s subscription plan.
How can I renew my subscription plan?
You can renew your account by logging in to your account on idtag.com. Once you are logged in, go to your “My Pets” page, by clicking the “My Pets” tab on the left side tool bar. Click the “Inactive Activate Pet” tab under your pet’s photo. Choose your new plan and complete checkout. You’ll receive an order confirmation and your pet will be instantly updated and renewed with your new protection plan. You can also call us to renew or if you have any questions at 888-379-8880 9am to 5pm EST, 7 days a week.

How does the SmartTag differ from a microchip?
A: The obvious differences between the SmartTag and a microchip, is that our ID tag is visible, non-invasive and less expensive. A microchip is injected into the top of the shoulders of a dog or cat, either by a veterinarian or a trained technician, depending on the state. In order for a microchip to be effective, it needs to be registered with the correct owner contact information and it needs to be taken to a shelter or veterinarian to get scanned. Microchips work on 3 different frequencies, so the shelter or veterinarian might not have the right microchip reader. Each SmartTag is engraved with a unique serial number and our live toll free phone number. In the event your pet is ever lost we immediately send out a broadcast alert via email and fax to all of the shelter, rescue groups and vets in a 50 mile radius of the pets last known location. You can be anywhere in North America. If someone finds your pet astray, all they do is call the toll free number.

SmartTag vs. Microchip

How do I contact the owner of the pet I have found?
A: Simply go to www.IDtag.com and enter the tag serial number on the back of tag to retrieve the owner’s contact information. There you will be able to view up to 8 different ways to contact the pet’s owner to safely arrange the return of the pet you have found. You may also call our 24 hour emergency center (866-60-Found) and report the found pet. Our live operators will instantly connect the call to the pet owner on up to 6 different listed phone numbers. * Important Note – If the pet has any allergies or needs immediate medical attention – you can find the pet’s veterinarian information on the same page under the “Vet Info” Section.